Return and Refund Policy

Thanks for buying from Airisy.

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 30 days after the claim process finishes.

This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Generic return and refund policy

In order to return or exchange your purchase, you need to do so within 7 days of purchase. The product must be received by us in the same condition that you received it in. Original tags, box, unworn, undamaged and able to be resold.

Ideally, you shoud record the product unpacking process

We do not accept returns on perishable items, intimates, gift cards, custom items or digital products

After we receive your item, we will inspect the item(s) and process your refund if the item is in resellable condition.

You will have to cover the return shipping costs to the designated return address

Your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method.

  1. Contact Airisy: Go to your order history and select the item. Discuss the issue with Airisy and see possible solutions. You can find your order information in your email. You can contact Airisy via the Contact page or Email [email protected]
  2. Apply for Refund: Raise a claim, provide all required informationwithin 7 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
  3. Get Money back: We will return your money in 30 business days after the procedures and information are completed.

Free return and refund policy

Airisy offer ‘Free Return’ service will have ‘Free Return’ text on item details page. With ‘Free Return’ service, you get 7 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc.

Easy

Return items locally and easily:

  1. Get the return code or label
  2. Wait for door-to-door pickup service or take your package to the designated service point and
  3. Lastly, wait for the local warehouse to confirm receipt of your returned package

Fast

Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.

Items will be processed at a local warehouse, instead of being sent back to the country of origin (if any)

Service scope

Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.

In addition, not all products on Airisy include the Free Return service. Airisy can choose whether or not to offer this extra service. Airisy that offer the Free Return service will have a label or icon on product details page confirming this service is available.

Return shipment fee

Returning packages via a designated local return service point or via a door-to-door pickup service is free

Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.