FAQ

What methods of payment do you accept?
– PayPal, Visa, Mastercard

What if I need to modify my order?
– If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.

How do I cancel my order?
– Orders cannot be canceled after they are placed

Do you provide tracking information?
– Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us.
– You can also check your order here: Track your order

I ordered multiple items but only received one. Where is the rest of my order?
– We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.

When will I receive my order?
– You can check out our Shipping Policy here for all the latest information regarding shipping.

How about return and refund?
– You can check out our Return and Refund Policy here for all the latest information regarding return and refund.

 

If you still have any questions, you can contact us: